FAQs
Answers for a Smarter, Stress-Free Wellness Journey
At Synerva, we believe wellness should feel simple, intentional, and empowering. Whether you're shopping our precision-formulated supplements or tracking your order, we’re here to make every step effortless. Browse through the categories below to quickly find what you need.
GENERAL FAQs
How do I place an order?
Ordering from Synerva is quick and seamless. Browse your favorite wellness products, add them to your cart, and proceed to checkout—our website will guide you through each step.
How safe is my personal information?
Your privacy is our priority. Synerva uses SSL encryption to protect your personal and payment information throughout the checkout process. For more details, visit our Privacy Policy.
What payment methods do you accept?
We accept major Credit/Debit Cards, PayPal, and Bank Transfers (via PayPal).
Which browser works best for your website?
For the smoothest experience, use the latest version of Chrome, Firefox, Safari, or Microsoft Edge.
Do your products have scientific backing?
Absolutely. Synerva formulas are developed with intelligent, high-performance ingredients designed to support your wellness with precision.
Are Synerva products safe to combine with my current supplements?
Most products are safe to pair, but every body is unique. We recommend consulting your healthcare professional if you’re unsure.
SHIPPING & CHECKOUT
How much is the shipping fee?
Shipping is FREE within the United States for orders over $50. Otherwise, a flat fee of $4.95 applies.
When will my order arrive?
After processing and dispatch, delivery typically takes 5–7 business days. During peak seasons or unexpected delays, shipping may take slightly longer.
How do I check out?
After adding items to your cart, click the “Checkout” button and follow the steps on-screen to complete your order.
Can I cancel my order once it’s placed?
Because we process orders immediately to ensure fast delivery, cancellations are not available. Please double-check your order before completing checkout.
RETURNS & SUPPORT
Do you have a return policy?
Yes. Please visit our Returns Policy under the Legal/Policies menu for full details.
What if my order arrives damaged or incorrect?
We’re here to help. Contact us with your order details and photos of the issue, and our support team will resolve it quickly.
Where can I reach your support team?
You can email us anytime at info@synerva.world. Our team is dedicated to assisting you as soon as possible.